«~µP¤§Æ_¡n¥´³y«~µP ¤j®a¤@°_¨Ó
¸gÀÙ¤é³ø/¾G¬îÁ÷
2008.02.13
¥xÆW¿³°_¦Û³Ð«~µP¼ö¡A±q³Ð·N¤H¡B³]p¤u§@«Ç¨ì¦³·NÂ૬¤É¯Åªº¥ø·~¡A³£¹ï¦Û³Ð«~µP¿³½ì¿@«p¡A«oW©ó¤£ª¾±q¦óµÛ¤â°_¡C¦³¡u¥xÆW«~µP¥ý¥Í¡v¤§ºÙªº§»ùÖ¶°¹Î³Ð¿ì¤H¡B´¼¿Ä¶°¹Î¸³¨Æªø¬I®¶ºa¿n·¥±À°Ê¡u¥þû«~µPºÞ²z¡v¡]Total Brand Management, TBM¡^·§©À¡A§Æ±æ³z¹L¨t²Î¤Æ½Òµ{¡A¨ó§U¡u«~µP¥xÆW¡v¦¤é¹ê²{¡C
¾®»E«~µP¥xÆWªº¦æ°Ê¤O
§»ùÖ¬O§Ú°ê¤Ö¼Æµo®i¦¨¥\ªº°ê»Ú«~µP¡A´¿¦b«~µP¤Æ¹Lµ{ú¹L©ù¶Q¾Ç¶O¡A¬I®¶ºa°h¥ð«á¿n·¥±À°Ê¡u«~µP¥xÆW¡vªº²z©À¡A§Æ±æµ²¦X§»ùÖªº¸gÅç¡A«Ø¥ß«~µP¾Ô²¤¬[ºc¡A¨Ã¦hºÞ»ô¤U¡A³z¹L±À¥XTBM½Òµ{¡B«Ø¥ß«~µP¤H¤~®wµ¥§@¬°¡A¾®»E«~µP¥xÆWªº¦æ°Ê¤O¡C
¥H»s³y·~°_®aªº¥xÆW¡A¹L¥h´¿¸g¤j¤O±À°ÊTQM¡]¥þû«~½èºÞ²z¡^¡AÅý¤½¥q¥þû«µø«~½è§ïµ½¬ÛÃö¬¡°Ê¡A¦³®Ä´£¤É»s³y·~¤ô·Ç¡C¦p¤µ¡A·U¨Ó·U¦h²£·~·QnÂ૬¦Û³Ð«~µP¡A¾Ç²ßTBM³Qµø¬°¢¤Á½ÒÃD¡C
¦³Å²©ó«~µP¬O¤@ªù¸gÀç¾Ç¡A¥xÆW¥ø·~±qOEM¡]¥N¤u»s³y¡^¡þODM¡]¥N¤u³]p»P»s³y¡^Â૬¨ìOBM¡]¦Û³Ð«~µP¡^¡A»Ýn§¹¾ã¨t²Î¨Ó«ä¦Ò«~µP»P¥ø·~¸gÀ窺Ãö«Y¡A¬I®¶ºa³z¹L¥L©Ò³Ð¿ìªº¼Ð¬ñ¾Ç°|¡A¥¿³W¹º±À¥XTBM½Òµ{¡C
¬I®¶ºaªí¥Ü¡A«~µP¬O¤@ºØµL§Î»ùÈ¡A¬O¤é¿n¤ë²Ö¤@ÂI¤@ºw©Ò§Î¶ì¥X¨Óªº§Î¶H¡An§Î¦¨¥¿±ªº«~µP§Î¶H¡A´N»Ýn¥þÅéû¤u¦@¦P°Ñ»P¡A¡u¤j®a¦æ¬°¤@P´Â¦P¤@¤è¦V§V¤O¡A¦p¦¹¤~¯à±j¤Æ«~µPªº¦L¶H¡C¡v
¥L±j½Õ¡A§Æ±æÂǥѳoÓ½Òµ{¡A¨ó§U¥ø·~«~µP¸gÀç¹Î¶¤µo®i¦¨¥\¸gÀç«~µPªº¨BÆJ»P¤èªk¡A§ä¨ì«~µPªº©w¦ì¡A«Ø¥ß¬ÛÃö¨t²Î»Pª¾ÃÑ¡A¨Ã¦³®Ä¾ã¦X¥ø·~¬yµ{»P«~µPµ¦²¤¡A°µ¬°«~µPªº¸gÀç¼Ò¦¡¡C
¥|¶¥¬q¾É¤JTMB
¼Ð¬ñ¾Ç°|«ü¥X¡A¾É¤JTBM¦³¥|Ó¶¥¬q¡C
º¥ý¬OCEO¼h¯ÅªºÄ±¿ô¡]CEO Level Aware-ness¡^¡A¥i³z¹LCEOÁ¿¾Â¡BӮ׬ã°Qµ¥¬¡°Ê©Î¤u¨ã¡AÅýCEO»{ÃÑ«~µPªº»ùÈ¡A¤F¸ÑTBM»P¥ø·~Àç¹BªºÃö«Y¡A¿Eµo¨ä¹ï«~µPªº©Ó¿Õ»P¼ö±¡¡C
¦b¥ø·~»â¾É¤H¹ï«~µP¦³©Òı¿ô«á¡A²Ä¤G¶¥¬q¬OÀç¹BªºÄ±¿ô¡]Operational Awareness¡^¡C¦¹®É¥iÂǥѫ~µP¾Ô²¤ªº¬ã²ß¤u¨ã©ÎTBM±M®a»²¾É¡AÅý®Ö¤ß¹Î¶¤¤F¸Ñ«~µP¥Ø«eªº°·±dµ{«×¡A¨Ã³z¹L·Q¹³»P´yø«~µPÄ@´º¡A¤F¸Ñ¤½¥q²{¦³¯à¤O»Pµ¦²¤ªº¸¨®t¡A¥H°í©wµo®i«~µPªº¨M¤ß¡C
¶i¤J¨Mµ¦¡]Decision¡^¶¥¬q¡A¥i³z¹LTBM±M®a»²¾É¡Aµo®i¥X¤½¥qªº«~µPµ¦²¤¤â¥U¡A¨Ï¥ø·~µ¦²¤»P«~µPÄ@´º¤@P¡A¨Ã¹F¦¨¸gÀç¹Î¶¤ªº¦@ÃÑ¡C
³Ì«á¬O°õ¦æ¡]Execution¡^¶¥¬q¡A¤]´N¬O¬ãÀÀ¥X¨ãÅ馿°Ê¤è®×¤Î¬ÛÃö·Ç«h¡A¥H°õ¦æ«~µPµ¦²¤¡A¨Ã¶i¦æ¹ï¤º¤Î¹ï¥~ªº«~µP·¾³q¡C
¥´¤@³õ¸ó°ê«~µP¾Ôª§
¬I®¶ºa«ü¥X¡ATBMªº«äºû¡A¥i±æ¨ó§U¥ø·~«Ø¥ß¥¿½Tªº«~µPºÞ²zÆ[©À¡C¼Ð¬ñ¾Ç°|TBM½Òµ{¡A¹wp¤µ¦~²Ä¤G©u«á¶}½Ò¡A¥Ø«e¥¿¿n·¥°ö¨|®v¸ê¡C
¥xÆW¥ø·~µo®i«~µPªº¤jÀô¹Ò¤w¤éÁͦ¨¼ô¡A¥L§Æ±æ±À°Ê«~µP¦æ¾P¦¨¬°¥xÆW¤U¤@Ó«¶q¯ÅªºªA°È²£·~¡A¦ý¥xÆW¥ø·~n¥´³o³õ¸ó°êªº«~µP¾Ôª§¡A¡uº¥ýn±¹ï¤@ӫܲ{¹êªº°ÝÃD¡A´N¬O»Ýn¦³§ó¦h¦³¸gÅ窺¤H¤~¨Ó¥´³o³õ¥M¡C¡v
¬I®¶ºaªí¥Ü¡A¥xÆWn¥´Ä¹°ê»Ú«~µP¾Ôª§¡A°£¤Fn¦³µo®i«~µPªº¥ø¹Ï¤ß¥~¡A»Ýn§ó¦h¦³¸gÅ窺²£·~¤H¤~§ë¤J«~µP¨Æ·~¡A¯S§O¬O¨ã¦³°ê»Ú¤Æ«~µP¦æ¾P¡BºÞ²z¸gÅ窺¤H¤~¡C
«Ü¦h¦Û³Ð«~µPªº¥xÆW¥ø·~³£¦b¶ix°ê»Ú®É¡A¹J¨ì«~µP¦æ¾P¤H¤~¤£¨¬ªºµ~¹Ò¡C¨Ò¦p¦b¥þ²y¾Ö¦³6,000Ó³q¸ô¾ÚÂIªºªkÂŲ¡Á`µô³¯¥ß«í«ü¥X¡A¥xÆW°ö¾i¤F«Ü¦hÀu¨qªº°ê»Ú¶T©ö¤H¤~¡A«o¯Ê¥F°ê»Ú¦æ¾P¤H¤~¡A¥L³Ì§Æ±æ§ä¨ìªº¡A´N¬O¥i¥HÀ°ªkÂŲ¡¨ì±¶§J¡B«Xù´µ¡A¨ì¥@¬É¦U¦a¥«³õ³Ì«e½u°µ¦æ¾PºÞ²zªº¤H¤~¡C
«Ø¥ß¤H¤~®w ¼sµo^¶¯©«
¬°¤F¨ó§U¥xÆW«~µP¥ø·~µn¤W°ê»Ú»R¥x¡A¨Ã¶Ò¶°§ó¦h«~µP¤H¤~¡A´¼¿Ä¶°¹Î¤w¼sµo^¶¯©«¡A¹ï¥~¶Ò¶°¦³§Ó§ë¤J«~µP¨Æ·~ªº¦U»â°ì¤H¤~¡A¥H«Ø¥ß±À°Ê¡u«~µP¥xÆW¡vªº¤H¤~®w¡C
¬I®¶ºaªí¥Ü¡A¤£¤Ö¦³¸gÅ窺¥ø·~¦æ¾P»PºÞ²z¤H¤~¦b¸gÀÙ¤W¤w¡u¤£·T¦Y¬ï¡v¡AY¥L̹ï©ó²£·~µo®i¦³±j¯Pªº¨Ï©R·P¡A«ÜÅwªï¥LÌ¡u´«¶]¹D¡v¡A¨ì´¼¿Ä¶°¹Î¡B«~µP¥xÆW³Ð§ë°òª÷©Ò§ë¸êªº¤½¥q¡A¾á¥ô±M¾¡BݾÅU°Ý¡A©ÎªÌ¨ì¼Ð¬ñ¾Ç°|Á¿±Â¬ÛÃö«~µP½Òµ{¡A¡u¦@¦P¬°«Ø¥ß¥xÆWªº«~µPÄvª§¤O¥´©é¡C¡v
|